| Communicate to succeed |
Back to Basics - basic Communication.
Effective Communication and ingredients.
Communication competence. Interaction involvement - perceptiveness, responsiveness, attentiveness. Styles of Communication-Assertive, aggressive, non-aggressive. Effective listening skills, Styles of listening, Results Style listening, Reason Style listening and Process Style listening. Stand and Deliver - Making effective presentations.
Examples, analogies, exercise and games on all above aspects. |
4 sessions |
| Business Correspondence |
Business letters,
Internal memos. Faxes. Summarizing. ABCD of letter
writing-Accuracy, Brevity, Clarity, Decisiveness,
Objection handling in business letters, E-mail.
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Examples, analogies, exercises and games on all above aspects. |
2 sessions |
| Working together- Team work |
Perceptions, Attitudes, Cooperation, trust, cohesiveness. Self-managed teams and developing self-management skills. Conflicts in a team. Functional conflicts and dysfunctional conflicts. Solving interpersonal conflicts.
Examples, analogies, exercises and games on all the above aspects. |
2 sessions |
| Behave Yourself-Organizational Behavior |
Self-concept, self-esteem and self-efficacy. Individual Versus the Organization. Individual differences, values and ethics. Personal values. Values as enduring Beliefs. Know your values.
Grooming and appearance. Secrecy and confidentiality. Using company time and materials. Groups and their Behavior. Power and Politics. Entertainment.
Examples, analogies, exercises and games on all above aspects.
The participants would do demonstrations of all the above modules at the final stage of the program. |
2 sessions |
